What Is Process Management - Benefits, Examples, and Steps

Alok Suman
August 31, 2022

Given the neck-to-neck competition prevailing in the modern business domain, where every company strives to be on top, efficient process management assists companies in streamlining their business endeavors, reducing operational monotonies, and building better workflow efficiencies.

It might not be wrong to say that there are several tactics that project administrators generally use to boost productivity and streamline operations.

Understanding process management and how it functions can assist you in better executing leadership strategies in your organization.

Keep reading to learn more about process management and effective process management examples. 

What is Process Management?

Process management is a continuous action a company generally exercises to accomplish its long-term strategic objectives. We can also say that it is an enterprise methodology that may employ different technologies and structured approaches. 

In addition, process management concentrates principally on the results rather than the operations to guarantee the company always remains on track with its business process.

It's an endless cycle where groups and companies can continually search for methods to enhance efficiencies and handle operations effectively. Some major objectives of process management are as follows: 

  • Streamlining operations with the organization's values and vision
  • Automating simple or redundant tasks
  • Standardizing operations to promote training and quality assurance measures
  • Accomplishing risk analyses to mitigate operation risks
  • Sourcing new technologies
  • Tracking process metrics to gauge the efficiency

The Importance of the Process Management System

Process management, also known as Business Process Management, is important as it helps companies enhance and streamline their business operations. Furthermore, effective process management can reduce your time spent on redundant tasks and lower manual errors. 

It likewise assists in controlling data loss and overlooked actions within a process. In addition, it guarantees that resources are utilized accurately, so your company becomes more cost-efficient.

Aside from enhancing business processes, process management also streamlines your operations with your clients' needs. It improves customer delight and leads to higher earnings.

Here are some reasons why process management is important:

  • Provides You with Better Visibility and Management of Your Business Operations

Managing a company concerns several jobs. As you hire more and more workers and grow your company, you will no longer be able to examine all your operations closely. You will ultimately have to entrust them with the job and ensure that you and your workers operate as a single unit. 

You can better handle your workflows from start to end with process administration. Likewise, you can create a central depository where you can describe the protocols and jobs related to specific facets of your processes.

This way, you can avoid chaos and streamline your employees' knowledge of how to complete their jobs.

  • Thoughtfully Maximize Resources to Reduce Expenses

Process management allows you to lower the expense of implementing transactions by closely inspecting your workflows. 

This way, you can determine what requires modification and quickly make changes to reduce bottlenecks, authorizing you to spend valuable time on more crucial jobs.

It should also assist in better understanding how you use your resources to allot them appropriately and guarantee that they are maximized.

  • Identify Functional Deficiencies to Enhance Productivity

When speaking of operational productivity, there is always scope for improvement. Nevertheless, the process of improving it can be quite challenging.

In addition, companies have a reactive strategy to this by modifying workflows only to handle typical problems or concerns. 

However, by executing process management, companies can take a step ahead of trial and error methods and improve business processes. It allows you to assess your workflows to see your primary drawbacks.

This way, you can create more efficient and targeted remedies to bottlenecks in your operation.

  • Improve Operational Agility 

Business process management is exceptional for assisting companies in increasing functional agility. The practice's routine operations approach allows companies to comprehend their workflow efficiently.

It assists them in looking at the interdependency of their processes and resources. This way, creating a balance between customer demands, market trends, and industry regulation shifts is more effortless.

Examples of Process Management 

Some enterprises use process management tools to automate their existing operations, while others still employ conventional processes of manuals and flowcharts.

Here are some prominent process management examples: 

  • HR Department (Onboarding New Employees)

Without comprehensive process management, the onboarding process can be messy and time-consuming. However, when you have process management software, you can readily fill and submit forms and data accurately.

Moreover, you can quickly screen data, discover the perfect matches for a position, and schedule interviews for seamless employee onboarding. 

  • Loan Processing in Banks

With effective process management, loan processing can be completed much faster.

It helps create an efficient workflow from credit and risk assessments to document submission and loan approval. It even facilitates the tracking of applications throughout the loan processing method.

  • Handling Logistics at Shipping Companies

Managing logistical operations for a shipping company comprises an extended series of complicated procedures while trading with potentially hundreds and thousands of clients and dealers in different locations.

For example, in shipping companies serving at multiple locations, process management can readily streamline and optimize practices to facilitate the whole procedure and provide quality assistance. It combines finance, production, quality control, customer service, and other divisions.

In addition, effective process management consolidates data to foster easy information retrieval in every stage of business processes.

  • Customer Assistance in Retail Business 

Process management in eCommerce and retail industry fosters customer-centric functions. It consolidates all procedures and units for a seamless workflow that fulfills all client requirements. This process further determines bottlenecks in the customer's journey to improve the purchasing procedure.

  • Compliance Management in Insurance Companies 

Process management enhances the overall regulatory compliance in insurance companies, reducing manual errors and controlling data loss through accurate document administration. 

Stages of Process Management

Below are the key stages of process management in an organization:

  • Analyzing

The analysis phase is an essential step before the administration function begins.

At this stage, the business should determine its management functions and examine what it wants to enhance. Gathering data on every KPI offers a substantial representation of the best and least efficient methods. 

Once you identify this, business analysts can utilize qualitative and quantitative approaches to accumulate this data. These may comprise value-added analysis to gauge each operation to determine efficiencies.

  • Modeling/Designing 

The current approach is drawn out in this stage, and the ideal process management model is created. The purpose is to make a series of analytical measures to visually record the end-to-end approach.

Once you document this step, you can include extra details, such as the duration and period of jobs, where they happen, and how data streams through the process.

  • Implementing

The implementation stage demands the expansion of technology, resourcing, procedural updates, training, or project administration modifications.

It further assists in monitoring the impact of any issues that might arise. 

  • Monitoring

During the monitoring stage, the business operations freely function while you gather data on performance.

This procedure further involves gathering data to check whether the process is efficient and whether it will help accomplish business objectives to calculate the estimated returns on investment. 

  • Optimizing

In this step, companies will continuously refine the strategy based on data collected in the monitoring phase and as the industry shifts over time.

They might adopt process automation to lower the amount of redundant, manual jobs.

How Can Hubbler Help Improve Your Business Process?

All in all, the primary objective of process management is to offer better transparency on the strategic focus of the business, optimize resource use, and improve productivity in industry outcomes and processes.

Hubbler is one of the leading platforms offering excellent process management software to automate complicated company processes. The software by Hubbler contains robust administrator characteristics, integration capabilities, customization tools, and performance metrics for seamless process administration. 

Get in touch with us to learn more.