Case Study

A Customised VENDOR PAYMENTS solution delivered in 72Hrs

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About Dream Soft Corp

Our client is a leading software development company based out of Bangalore. They deliver cutting edge digital transformation to large enterprises and count some of the world's biggest brands as their clients. It’s worth noting that our client employs almost 6000 people across 11 locations in 3 countries. We’re going to call them ‘Dream Soft Corp’ for the sake of this use case.

6k people
11 locations
3 countries
Vendor payments process workflow

Dream Soft’s procurement team makes hundreds of purchases every month from a pool of 500+ registered suppliers. The team would purchase everything from furniture to IT equipment, and even food supplies and software. Paying vendors on time was the most critical KPI of this business process.

Challenges
Challenges

Process data was trapped in an old ERP

Dream Soft had been using an ERP system to record all financial transactions in the organization. Given that the system contained years of precious financial data, it had become indispensable. As with all legacy software, this system was hard to use and even harder to integrate with new tools. Hundreds of hours were wasted on manual tasks when trying to manually pull and push data into the ERP system.

Challenges

Vendors didn't know when they would get paid

Vendors were eager for updates on the payment process. They repeatedly called the procurement team for information. Large volumes of calls added to the procurement team's stress and ate into their bandwidth.

Challenges

Getting approvals over emails was slow and inefficient

Invoices were often approved over email. However, long discussions and multiple information requests cluttered these email threads and flooded inboxes. Making sense of information became a cumbersome task, thus slowing down the entire process.

Challenges

Rejection flows were complex, required plenty of manual coordination

When an invoice was rejected, the workflow became incredibly complex. It wasn’t immediately clear as to why an invoice was rejected, and who was responsible for making amends. Because of the confusion, users would have to call or meet stakeholders to find out what had gone wrong.

Hubbler has helped automate a complicated, multi-level business process in less than a week. Our processing time is now 60% faster and everything is approved on time. Our team likes using the slick mobile app and our vendors love the self-serve portal.

Tony Fernandes
CIO, DreamSoft
Solutions

Smarter App,
Simpler Process

By using Hubbler's zero-code App Studio, DreamSoft was able to build a customized app to manage the entire procurement process. It took them less than a week to build and was available on Web, iOS and Android.

All teams on a single, connected workflow

The app connected the workflow of all concerned parties – suppliers, procurement, business, and finance. Each user’s actions were in sync with the next, and the teams worked together in perfect harmony.

Super Customized: Every field, form, rule and automation

Dream Soft liked how they were also able to customize every aspect of the app to suit their exact needs. Values, nomenclature, forms, drop-down menus, rules and more.

Clean interface, Clearer
Communication

Regular updates for vendors. Updates on the approval process and an evolving estimate of when they could expect payment.

An organized interface to manage approvals

Hubbler made it very easy to request and grant approvals. Everyone had a clear view of pending actions. Managing large volumes became easy.

An activity log to make coordination easier

A record of all actions taken by all users for smooth coordination. This feature allowed all three teams - procurement, business, and finance - to be in sync with each other's efforts.

Legacy Integration,
Loveable Automation

Dream Soft stored all information related to suppliers on its PeopleSoft ERP. Thanks to Hubbler's connectors, they were able to easily integrate their ERP for seamless push and pull. DreamSoft’s employees no longer had to waste hundreds of hours on pulling data from the ERP and compiling it into a report. Hubler served up beautiful reports in seconds.

Easy Approvals,
Automated Rejection Flows

Based on rules set by Dream Soft's team, bots would automatically manage rejection flows. They would ensure that the right users took the right action.

Cost of digital transformation
Turnaround time to build & implement
Improvement in process TAT
Time saved per employee, per week
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Hubbler has helped automate a complicated, multi-level business process in less than a week. Our processing time is now 60% faster and everything is approved on time. Our team likes using the slick mobile app and our vendors love the self-serve portal.

Tony Fernandes
CIO, DreamSoft