Help Desk software that adapts to your business

When you are looking for a help desk platform that is beyond the cookie-cutter applications

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Huddles

Deliver amazing omnichannel customer support

Hubbler collects service tickets from all your channels and brings them onto a single dashboard. You’ll get a consolidated view of all your incoming service requests .

Automatically process, assign and escalate tickets

  • Define the criteria for auto-assignment
  • Set the rules for auto-escalation
  • Let bots process, assign & re-assign tickets
  • Easily manage growing volumes of incoming tickets
Huddles

Let customers raise issues quickly on dedicated web portals

  • Deploy a fully customized web portal on your existing website
  • Works flawlessly on mobile and web
  • Submit an issue in 20 seconds or less

Gain tremendous visibility over each ticket

  • Unique ticket ID
  • Status
  • Customer information
  • Issue Type
  • Time taken to solve an issue

Build powerful business rules

An incredibly powerful, no-code rule engine. Write rules for every step of the process. Create automated reminders and notifications and let specific actions or inaction by your agents trigger notifications

Integrate SLAs, AMCs and Warranties into you Customer Servicing Workflow

Connect SLAs into each customer’s account to offer personalized service

  • Integrate client SLAs into your system
  • Hubbler serves agents tickets with their respective SLA info
  • Did you promise to service an enterprise client in 12 hours?
  • Hubbler’s automation will remind your agents to keep that promise

Maintain & Renew Annual Maintenance Contracts

  • Gain easy visibility over all your AMCs
  • Easily figure out which AMCs are up for renewal soon
  • Easily figure out which AMCs are up for renewal soon

Never miss a ticket again

  • Employ automation to seamlessly manage large volumes
  • Deploy bots to watch for unattended tickets
  • Use them or auto-escalation & reassignment

Deliver an amazing customer experience at scale with ease

Track field staff to ensure prompt servicing

  • Deploy a fully customized web portal on your existing website
  • Works flawlessly on mobile and web
  • Submit an issue in 20 seconds or less

Customer Visibility & Feedback Forms

  • Give customers automated status updates over SMS/Email
  • Send them feedback forms via SMS/Email post servicing

A tool that feels easy and natural

See why 100+ companies use Hubbler

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